Job Description

This is a remote position. At Moises|Gross, we are dedicated to providing exceptional service and building lasting relationships with our clients. Known for our integrity, innovation, and professionalism, we take pride in offering timely and effective support across all customer touchpoints. As part of our team, you’ll be the digital face of the company, helping customers feel heard, understood, and valued. Position Summary The Online Chat Support Agent is responsible for delivering fast, friendly, and accurate assistance to customers through our live chat platform. You will handle inquiries, troubleshoot issues, and provide product or service information—all while maintaining a positive brand experience. This role is ideal for someone who is tech-savvy, customer-focused, and thrives in a fast-paced, digital environment. Key Responsibilities Respond to customer inquiries via live chat in a professional and timely manner Assist customers with product, service, or account-related questions Troubleshoot and resolve basic technical or service-related issues Escalate complex issues to the appropriate department or supervisor Document customer interactions and feedback accurately in the system Maintain a high level of product knowledge to provide accurate support Follow communication guidelines and company policies Monitor multiple chat sessions simultaneously while ensuring quality service Identify trends or recurring issues and report them to leadership Contribute to a positive team environment and uphold customer satisfaction goals Qualifications High school diploma or equivalent; associate degree preferred Previous experience in customer service or chat support is a plus Excellent written communication skills and typing speed Strong problem-solving skills and attention to detail Ability to remain calm and professional under pressure Comfortable working with CRM tools, live chat platforms, and basic web navigation Ability to multitask and manage time effectively Availability for flexible scheduling, including evenings or weekends if needed What We Offer Competitive hourly pay or salary Remote work flexibility (if applicable) Paid training and ongoing support Health, dental, and vision insurance Paid time off and holidays Opportunities for growth within the company A collaborative and supportive team environment

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Afternoon shift,

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