Description
:** This position is onsite in Springfield, Missouri ** Education:
• Preferred: Bachelor's degree in Computer Science, Information Technology, a related field.
Experience:
Preferred: Clinical Experience
• Required: 3 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Bachelor's degree in Computer Science, Information Technology, a related field OR Bachelor's degree in Computer Science, Information Technology, a related field.
Skills:
• In depth knowledge of a variety of IT systems, software, and hardware.
• Identifies and implements improvements in service desk processes to enhance efficiency and effectiveness.
• Assist junior analysts, providing guidance, and helping with their professional development.
• Participates in strategic initiatives related to service desk management.
Licensure/Certification/Registration:
▪ N/A
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