Job Description
The Opportunity
The Visitor Services Representative is the first point of contact between Weeksville and most of its public visitors and is essential to building awareness, continued visitors, and overall relations with the wider community. The Visitor Services Representative provides exceptional customer service to visitors and general information to the public about Weeksville Heritage Center through walk-ins and tours as well as calls and online inquiries.
Primary Responsibilities
● Provide exemplary customer service and general information to students, visitors and other guests
● Administer front desk responsibilities, including but not limited to answering phones and directing calls, forwarding messages and responding to general phone, in-person, and email inquiries, and receiving and sorting mail.
● Monitor the lobby and other main entrance areas during business hours
● Liaise with the Facilities department to ensure upkeep of all public areas
● Sort and record outgoing/incoming mail and deliveries
● Maintain inventory of office supplies, pantry area and re-stock as necessary
● Educate visitors on upcoming programs, events, and provide general information about Weeksville
● Order office supplies monthly for WHC staff as needed
● Perform other duties as assigned
Required Skills, Knowledge, and Qualifications
● Minimum 2 years’ experience working in customer service and familiarity with office software such as Microsoft and Google Workspace
● Retail and/or Hospitality experience preferred
Company DescriptionWeeksville Heritage Center is an historic house museum and cultural center in Crown Heights, Brooklyn. We use preservation, education, arts, and civic engagement to examine, interrogate and explore the history of Weeksville, a pre-Civil War free Black community. Weeksville’s legacy of social and intellectual self-determination holds great meaning for the African Diaspora but has universal relevance at this precarious time in American history. As a community hub, WHC provides a physical and virtual convening space for the Black community. As a presenter of first-rate artistic programming and facilitator of thought leadership, we leverage our inspiring history to serve as a thought-center, hosting leading activists, artists, writers, educators, and community members as they explore the Black experience and the process of community-making. Through exhibitions, residencies, symposia, artistic partnerships and events, and research, we offer a space to grapple with contemporary social issues through the lens of our unique piece of American history. We also conduct conservation efforts by promoting oral history, genealogy, digital storytelling, and other forms of accessible historical research. Lastly, as an education space, we draw on our tactile connection to our history to educate, enrich and inspire generations to come.
Weeksville Heritage Center is an historic house museum and cultural center in Crown Heights, Brooklyn. We use preservation, education, arts, and civic engagement to examine, interrogate and explore the history of Weeksville, a pre-Civil War free Black community. Weeksville’s legacy of social and intellectual self-determination holds great meaning for the African Diaspora but has universal relevance at this precarious time in American history. As a community hub, WHC provides a physical and virtual convening space for the Black community. As a presenter of first-rate artistic programming and facilitator of thought leadership, we leverage our inspiring history to serve as a thought-center, hosting leading activists, artists, writers, educators, and community members as they explore the Black experience and the process of community-making. Through exhibitions, residencies, symposia, artistic partnerships and events, and research, we offer a space to grapple with contemporary social issues through the lens of our unique piece of American history. We also conduct conservation efforts by promoting oral history, genealogy, digital storytelling, and other forms of accessible historical research. Lastly, as an education space, we draw on our tactile connection to our history to educate, enrich and inspire generations to come.
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