Vice President, Client Service Team Lead, Transaction Banking
About the Company
Expanding financial group
Industry
Financial Services
Type
Public Company
Founded
2001
Employees
10,001+
Categories
Specialties
About the Role
The Company is seeking a VP and Team Lead for Client Service in Transaction Banking. The successful candidate will be responsible for leading a team that services clients in the transaction banking book of business, with a focus on the SGMM segment. This role is highly client-centric, emphasizing client engagement, retention, and the delivery of accurate and efficient services. The VP and Team Lead will also have a player/coach capacity, managing a client service team, ensuring excellent client experiences, and being the main point of contact and escalation for the SGMM segment. Major responsibilities include managing the team, ensuring timely resolution of client requests, supporting a portfolio of dedicated clients, and being compliant with all bank policies and regulations. Applicants for this role at the company should have an undergraduate degree and a minimum of 6-8 years' experience in treasury services, including significant change management responsibilities within a financial institution. A similar period of supervisory experience is also required. The ideal candidate will have a strong background in the treasury services/transaction banking industry, with knowledge of delivering services to Asian corporate clients being preferred. The role demands exceptional leadership, communication, and relationship management skills, as well as the ability to manage projects and ensure compliance with regulatory and compliance policies. The candidate should be adept at critical thinking, problem-solving, and have a proven track record of hiring, retaining, and developing talented employees.
Hiring Manager Title
Head of GCIB Client Delivery -Transaction Banking for the Americas
Travel Percent
Less than 10%
Functions
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