Service Support Specialist - Part Time Job at Mosaic, Yuma, AZ

N3A4c0RJcXAxUys5TEN3cm1pSEV0K1hENkE9PQ==
  • Mosaic
  • Yuma, AZ

Job Description

**This is a part time position and does require individual to be bilingual**

If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.


We’re looking for a  Service Support Specialist  to join our team!

At Mosaic, we empower people to live as independently as possible. As a Service Support Specialist, you’ll be responsible for receiving, accepting and documenting all new referrals and developing and maintaining relationships within the community. You will also coordinate the Direct Care Workers (DCW) from inception to assignment and beyond, ensuring services are provided in a manner that is consistent with our mission.

Who will love this job: 

An efficient planner – you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks, making you an excellent problem solver

A leader and a coach - you care about the success of your team and the people they serve

A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments

A mediator - you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations

What you’ll do in this role: 

  • Fosters relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based services (HCBS)
  • Assists with intake assessments of new clients to review conditions, treatment and expectations for care 
  • Assists in developing a service plan to address identified individual client needs in accordance with company procedures
  • Assists in conducting ongoing client home visits to ensure proper care and standards are met
  • Assists to ensure all contractual obligations are met by direct care workers, review and correct any deficiencies in a timely manner 
  • Assists to ensure notification to direct care worker if service termination occurs 
  • Adjust and manage scheduling changes
  • Assists with the Investigation and research of incident and grievances
  • Support with DCW onboarding and client monitoring procedures
  • Coordinate with service delivery to update revisions

Commitment to Our Values:

At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do.

You should have: 

  • High school diploma or equivalent required.
  • Two years of supervisor experience required (may be substituted with college studies, equally).
  • Preferred minimum one year of experience with service coordination or delivery.
  • CPR/First Aid certification, Article 9 and Principles of Caregiver certifications

Job Tags

Part time, Work from home,

Similar Jobs

Soliant

Contract Pharmacist Mail Order / Specialty Pharmacy (13+ Weeks) Job at Soliant

 ...Contract Pharmacist Mail Order / Specialty Pharmacy (13+ Weeks) A mail order, renal specialty pharmacy is seeking an experienced pharmacist for a 13-week contract (with potential for extension). This is a high-volume, non-automated environment focused on prescription... 

BSASPEC

Scrum Master Job at BSASPEC

 ...shippable product, and responsible for leading Agile project coordination to support various...  ...release plan and facilitating the core scrum ceremonies.Work within the core delivery...  ...delivery teams. Serve as Scrum Master for 1-2 scrum teams Utilize project coordination... 

Quality Auto Collision

Buffer Job at Quality Auto Collision

 ...Job Description Job Description About the Role We are seeking a skilled and detail-oriented Buffer / Detailer to join our busy body shop team. The primary responsibility will be color sanding and buffing freshly painted vehicles to achieve a flawless finish... 

Trillium Staffing

Director of Quality Assurance Job at Trillium Staffing

 ...Director of Quality Assurance Trillium Professional is now seeking a Director of Quality Assurance in Chatsworth for a direct-hire placement...  ...office in San Fernando Valley, CA (near Los Angeles, CA). No remote or hybrid work option is available. Preferred: Knowledge of... 

CyberCoders

Construction Proposal & Marketing Content Specialist Job at CyberCoders

 ...Job Description Job Description Construction Proposal & Marketing Content Specialist Construction Proposal & Marketing Content Specialist Position Overview We are seeking a detail-oriented and creative Construction Proposal & Marketing Content Specialist to...