Job Description

About the Job:

As a Senior Patient Experience Specialist, you will play a vital role in empowering patients to share their stories and become advocates for themselves and pharmaceutical brands. In this role, you will recruit, pre-screen, and support patients in various opportunities, such as testimonials, mentorship programs, and advisory panels. With a focus on compliance, inspirational communication, and relationship-building, you ensure seamless interactions with patients, internal teams, and client partners.

A Day in the Life:

• Gather, triage, and organize Ambassador nominees for opportunity consideration, ensuring compliance with tracking and reporting requirements.
• Assess Ambassador nominees against opportunity requirements, ensuring the best fit for both the Ambassador and the brand.
• Manage Ambassador contracts and forms, including eligibility, opt-in, physician verification, and consent.
• Oversee honoraria and expense management for Ambassadors participating in opportunities and events, including travel reimbursement.
• Ensure compliance with Adverse Event (AE) reporting requirements.
• Maintain accurate and up-to-date records of Ambassador interactions, contracts, and payments.

What you will need:

• Bachelor's degree in Public Health, Marketing, or a related field, with prior ambassador experience.
• Direct experience working with patients, caregivers, and advocacy organizations in a healthcare or agency setting.
• Proficiency in Microsoft Office, Salesforce, and HIPAA compliant best practices and systems.
• Excellent interpersonal skills, with the ability to establish rapport, build relationships, and communicate empathetically.
• Strong creative and strategic thinking skills.
• Proven ability to work efficiently, delivering high-quality results on time, on budget, and within scope, while maintaining confidentiality and adhering to compliance requirements.

Our Global Benefits:

• My Time Off (MTO) – our flexible approach to time off that allows you to take the time you need and enjoy it!
• Career Progression - we offer personalized development opportunities and clear career pathways.
• Health and wellbeing programs that provide you access to different services and offerings to prioritize your health.
• Company Savings Plans to help you plan for the future.
• Parental Leave benefits for all new parents.

Salary

$65,000 - $85,000 annually.

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

About YuzuYello

Part of the IPG Health network, YuzuYello is a diverse team of specialists dedicated to helping brands exceed their patients' expectations. Our behavioral and learning strategists, service designers and content creators will help you transform patient expectations into reality. Together we can create learning, access and adherence solutions that radically improve patient outlooks and business outcomes.

For U.S. Job Seekers

It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

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