Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Silver Maple Construction, a Vermont-based leader in high-end residential construction, is seeking experienced and versatile Lead Carpenters and Carpenters to join its growing team. From finely crafted framing to exquisite interior finishes, Silver Maple's projects...
...Job Description Responsible for the manufactur of hydraulic machinery from drawings. Must be capable of performing the following duties: \n Read hydraulic and electrical circuit and general arrangement drawings. \n Understand a bill of material and its relationship...
...Job Description Job Description Qualifications: High School Diploma or Equivalent Computer Skills a must. Experience preferred... ...Must pass a TBI/FBI Background check The job of School Secretary was established for the purpose/s to efficiently accomplish the...
...Description Are you seeking a growing company in which to expand your CDL Route Driver career or learn a sustainable trade while driving locally in the Harlan, KY area? If so, BLOSSMAN GAS & APPLIANCE, INC, desires qualified applicants seeking professional growth to apply...
...Description Job Description We are looking for a Talent Manager/Recruiter who is high energy, detailed oriented and is excited about... ...skills ~ Experience with recruiter/sourcing tools, sourcing online via social media, Boolean searches, databases ~ Strong ability...