Remote - Customer Service Representatives - FEMA Job at Onetouch Direct, Remote

NjVzakFvbWkxaTYxSVNFdmtDakt2dWJPNmc9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Benefits

  • Health Care Plan (Medical, Dental & Vision
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources

Job Tags

Remote job, Full time, Temporary work, Work from home,

Similar Jobs

UX.Tools

UX/UI Designer Jobs Job at UX.Tools

Overview As a UX designer, you will guide government clients through our Design Intelligence process, utilizing human-centered methods to address complex user experience challenges. You will plan and execute UX initiatives from discovery through design, prototyping, iteration... 

Maxion Research

Remote Participant Researcher (Hiring Immediately) Job at Maxion Research

 ...Hiring: Part-time Research Study Personnel (Pay up to $790/wk.) Due to demand, we are now accepting applications for personnel to participate in our local in-person and nationwide remote research studies. Description This gig is perfect for those looking for temporary... 

SonSoft

IBM MDM Consultant Job at SonSoft

 ...Software Development, Software Consultancy and Information Technology Enabled Services. Job Description Strong knowledge in IBM MDM 11.5.0.3 along with Pharma Distribution domain . At least 4 years of experience in software development life cycle for... 

Civil and Environmental Consultants

Entry Level Civil Engineer Job at Civil and Environmental Consultants

 ...Entry Level Civil Engineer Job Locations US-OH-Columbus Category Civil Type Full-Time Overview...  ...and utilities. Interacting with clients, contractors, local government officials, you'll impact the whole project - from conceptual... 

eTeam

Chemical Engineer Job at eTeam

 ...the site. Each day brings variety, with exposure to different engineers, technical experts, and support staff. For candidates who enjoy...  ..., optimization, and process-related action items across 14 chemical processes. Support environmental compliance through technical...