Job Description
Patient Experience Specialist
Position: Patient Experience Specialist
Department: Primary Care Services
Reports to: Department Manager
Created: April 16, 2025
Job SummaryWe are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.
Essential Duties and Responsibilities-Greet and check in patients in a professional and courteous manner
-Answer multi-line phones and direct calls appropriately
-Schedule and confirm appointments using electronic medical records (EMR)
-Verify insurance information and collect co-pays or balances
-Enter and update patient information accurately into the system
-Maintain a clean and welcoming front desk and waiting area
-Assist with filing, faxing, scanning, and other clerical tasks as needed
-Ensure patient confidentiality and comply with HIPAA regulations
-Check out patients and make follow-up appointments
Qualifications-Must be able to type 30 wpm
-Ability to read, write and understand verbal and written instructions. -Basic computer skills Minimum Requirements-Must be able to type 30 wpm
-Ability to read, write and understand verbal and written instructions. -Basic computer skills Working Conditions-Primarily seated in a front desk/reception area
-May involve occasional lifting of files or office supplies (up to 15 lbs)
-Frequent interaction with patients, staff, and providers
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