OCM Specialist
Montreal, QC, Canada
Long Term
Description
JD document is ATTACHED separately
Overview:
An OCM (Organizational Change Management) specialist helps companies transition through major changes, such as new technology implementations, mergers, or shifts in company culture. The role focuses on the "people side" of change, ensuring that employees understand, adopt, and are prepared for new processes.
Required skills:-
Core responsibilities
Create OCM strategies: Develop comprehensive plans for managing change across the organization. This includes determining the approach, scope, and timeline for OCM activities.
Conduct assessments: Perform stakeholder analysis to identify individuals and groups impacted by the change. The specialist also performs readiness and impact assessments to evaluate how prepared the organization is and how the change will affect its employees.
Develop communication plans: Design and execute communication strategies to inform, engage, and motivate stakeholders throughout the transition. This includes creating content like newsletters, talking points, and presentations.
Design training programs: Create and deliver training materials and sessions to equip employees with the new skills and knowledge required to adapt to the changes.
Manage resistance: Identify potential sources of resistance and develop mitigation strategies to address concerns and ensure a smooth transition with minimal disruption.
Support leadership: Coach and advise managers and executives on their role as change leaders and champions. This helps create a unified vision and ensures that leaders can effectively support their teams.
Measure effectiveness: Define key performance indicators (KPIs) and gather feedback to monitor the adoption of the change and evaluate the success of OCM interventions.
Key qualifications
Education: A bachelor's degree in a relevant field such as business management, human resources, organizational development, or communications is typically required.
Experience: Most roles require several years of experience (typically 3 8 years) in a dedicated change management capacity, particularly for complex, large-scale projects like ERP or digital transformations.
Certifications: Formal training in an industry-recognized methodology is often preferred. Examples include Prosci's ADKAR model or the Certified Change Management Professional (CCMP) designation.
Skills:
o Communication: Strong written and verbal skills are essential for engaging with stakeholders at all levels of the organization.
o Interpersonal: The ability to build relationships, influence others, and coach leaders is critical for success.
o Analytical: Strong problem-solving skills are needed to assess impacts, identify risks, and track change metrics.
o Adaptability: The specialist must be comfortable working in a dynamic, fast-paced environment with ambiguity.
o Tool proficiency: Familiarity with project management tools and collaboration platforms like Microsoft Office, SharePoint, and ServiceNow is often expected.
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