Job Description

Hiring Company:

Delicatessen Services Co., LLC

Overview:The Merchandiser/Order Writer is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address store needs in real-time. The Premium Advantage Specialist will be in-store during peak customer traffic periods including weekends and weekdays.

Job Description:Essential Functions

Customer Experience

• Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs

• Actively engage with the deli customers though timely and sincere acknowledgment, proactive companion selling, and product.

• Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers

• Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products

• Host a variety of in store sampling and product pairing events focusing on product presentation

Selling Events

• Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling

• Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality and complimentary products

• Possess a positive, energetic, and serving attitude

Brand Coach

• Provide behind the counter training to deli employees with a focus on exceptional customer service, product knowledge, product parings, slicing technique, etc.

• Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service

Brand Artist

• Set service case ensuring full product line is displayed in an appetizing manner

• Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing and each item is priced

• Update merchandising and marketing materials as required

General

• Complete additional activities or special projects as assigned

Minimum Requirements

Physical Requirements

• Ability to stand for a minimum of 4 hours

• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl

• Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.

Working Conditions

• Ability to work in a refrigerated/freezer environment

Job Requirements

• High school diploma or equivalent

• 1+ years of experience as Brand Concierge or 3 years of experience in a retail sales, customer service or similar role.

• Basic computer skills

• Experience with food preparation is helpful but not required

• Keep work area neat and clean; exhibit good food safety and sanitation practices at all times

• Willingness to learn and operate a slicer

• Must have own transportation and be willing to travel to different retail locations within assigned area

• Ability to transport and set-up a folding table, utensils, platters, etc.

• Must have an internet enabled cell phone

Location:Alabaster, AL, Birmingham, AL, Hoover, AL, Pelham, AL

Time Type:Full time

Department:Magic City Food Services

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