Job Description

Job Description

Job Description

Key Responsibilities

• Daily time entry accounting for at least 80% of hours clocked in.
• Maintain and update technical documentation in IT Glue .
• Assist and guide Jr. Engineers on troubleshooting steps; serve as an escalation point for service tickets.
• Configure and manage Windows Server :
• File, print, and remote access services.
• File permissions, event logs, backups/restores.
• Administer enterprise email applications (Exchange/Office 365):
• Add/remove users and groups, configure permissions, aliases, and forwarding rules.
• Install, configure, and troubleshoot:
• MS Office Suite applications.
• Standard POP, SMTP & Exchange clients (including Outlook).
• Workstation hardware (video cards, NICs, sound cards, drives, PDAs).
• Network configuration & troubleshooting:
• TCP/IP, DNS, VLANs, routing, firewalling.
• Routers, firewalls (SonicWALL, FortiGate), wireless technologies.
• Switches, hubs, patch panels, and network node connectivity.
• Support and troubleshoot Citrix & Windows RDP environments.
• Perform data backup and recovery ; maintain corporate antivirus and VPN connectivity.
• Provide accurate time estimates for tasks and ensure complete resolution.
• Maintain a professional, client-focused approach—no problem is considered too small.

Knowledge, Skills & Abilities

• Strong ability to communicate technical concepts clearly to non-technical audiences.
• Able to work independently while being a supportive team player.
• Willingness to learn new technologies quickly through self-study and practice.
• Detail-oriented and able to perform technically complex tasks accurately.
• Capable of handling stressful situations professionally.
• Proactively seeks assistance when needed without overburdening others.
• Enjoys sharing knowledge and contributing to team success.

Qualifications

• Required:
• CompTIA A+ certification.
• Valid driver’s license.
• Minimum 2 years of IT experience (hardware, software, networking, security).
• Preferred:
• Network+, Security+, MS-900 or AZ-900, MCP, CCNA/CCDA/CCNP, Project+, Apple certifications.
• 2+ years’ experience with VLANs, routing, firewall support, server hardware (CPU/RAID/SCSI), mobile messaging tech.
• 5+ years’ experience in an MSP environment (for senior-level consideration).
• Experience with Citrix & Windows RDP environments.

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