Description
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
If you are looking for a career and not just a job, Maverick Gaming is the company for you. We are looking for a high energy, a great attitude and a customer service hero who desires to have fun at work!
Pay Range: $78,000 - $82,000 per year
Position Summary:
The Support Technician II will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems and various software. The Tech II will need to be able to communicate issues, solutions, and instructions clearly and effectively to non-technical users, as well as create and provide training documentation and training sessions to help users further their knowledge and understanding of the implemented technology.
Tasks will typically be assigned to Techs via a ticketing system, but Techs will also respond to phone calls, and email requests. Techs will be required to our sites in the Greater Seattle area. Occasional over night travel and weekend work may be required.
Primary job Duties/Responsibilities:
· Serves as technical specialist in computer and network systems problems and emergencies.
· Diagnose and resolve end-user issues, hardware, operating systems, software-related, internet, and local-area network access problems.
· Conducts technical research on system upgrades and components to determine feasibility, cost, time required and compatibility with current systems.
· Manage users and permissions for Active Directory, Microsoft Office, and other systems.
· Collaborate and work with others and vendor support resources to resolve issues and provide effective field support services.
· Propose and implement systems enhancements that will improve the reliability and performance of systems.
· Handle small to mid-level projects on your own.
· Assist in the maintenance and accuracy of IT documentations.
· On-call availability when necessary.
· Associate Degree in Computer Science or a related field required. Four (4) years recent experience in hardware/software technical support may be considered in lieu of degree.
· Strong interpersonal skills required to effectively communicate with users and vendors.
· Passion for teamwork, continuing education, problem-solving and exceptional customer service.
· Experience with project management.
· Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible.
· Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
· Ability to work a flexible schedule, including evenings, weekends and/or holidays.
· Must be able to pass a background check
· Must be able to work in a fast-paced environment
Requirements
Additional assets for this role include…
· Microsoft Certifications preferred
· Cisco / Cisco Meraki certifications preferred
· CompTIA Certifications preferred
Maverick Gaming is a fast-paced growing company, committed to bringing our customers the best entertainment experience. Our benefits package is competitive, ensuring our high employee retention that our customers appreciate.
Team member perks include:
· Competitive Salaries
· Meal Discount Program
· Medical, Dental and Vision
· 401k
· Paid Time Off
· Paid Holidays
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