Overview Join to apply for the IS Systems Administrator role at Instem . IS Systems Administrator (Tier 1/2 – End-User Support) Location: Hybrid - Boston (2 days a week in our Boston Office). Status: Fixed Term Contract Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme. Why are we hiring We’re adding IS Systems Administrators (Tier 1/2) to support our growing internal user base. This is a hands-on end-user support role, where you will resolve tickets that require in-depth troubleshooting, own common requests to completion, and contribute to minor, well-defined enhancements. Who’s Instem? Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 25!). What’s the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths. What are you responsible for? Handle Tier-1/2 tickets from the service desk (including in-person VIP support). Troubleshoot Windows 11, macOS (nice-to-have), M365/Outlook/Teams/SharePoint, printers, VPN/remote access, and common SaaS apps. Perform user Joiner/Mover/Leaver tasks: accounts, groups, mailboxes, licenses, MFA resets. Manage and remediate endpoints physically or via Intune (builds, compliance, app deployment), with basic scripting where applicable (PowerShell). Document fixes/runbooks and improve knowledge base articles. Collaborate with escalation teams; keep users updated and meet SLAs. You may also gain exposure to packaging apps in Intune, basic device configuration policies. Skills, Knowledge & Experience Help Desk / Desktop Support / Service Desk (Tier 1/2). Solid troubleshooting across M365, Windows, laptops/peripherals, and networking basics (DNS/DHCP/VPN). Experience with ticketing tools and customer-service fundamentals (own the issue, close the loop). Clear written and verbal communication and a habit of documenting fixes. Nice-to-have: Intune, PowerShell fundamentals, macOS exposure, Duo/MFA. PLEASE NOTE: This role is a Fixed Term Contract. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: Seniority level Entry level Employment type Contract Job function Information Technology Industries Research Services Get notified about new System Administrator jobs in Boston, MA . Referrals increase your chances of interviewing at Instem by 2x #J-18808-Ljbffr Instem
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