Job Description

1. Good knowledge of the Google Contact Center AI solution
2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL, or NLP
4. Excellent command over spoken, written, and business communication skills
5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course

1. Can configure, set, administer, and customize the CCAI solution per custom requirements
2. Experience in delivering complex AI (or) DA projects
3. Experience coding using one or more languages such as Python, Scala, Java, and Go, combined with DataStructures, algorithms, and software design
4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
5. Knowledge of data flow and dialog flow in CCAI applications
6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
7. Implementation of chat virtual agent
8. Implementation of voice virtual agent
9. Integrating agents with third-party applications, data sources, API, etc
10. Deep knowledge of options for storing parameters and fulfilling user requests
11. Knowledge of taking actions with fulfillment
12. Testing and Logging
13. Knowledge of how to draw insights from recordings
14. Environment Management
15. Identification and implementation of best practices for the design and deployment of virtual agents
16. Identify key aspects, such as security and compliance in the context of contact centers
17. Knowledge of methods of compliance with Federal Regulations

1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
3. Workflow-based implementation and understanding of multiple business domains or processes

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