Job Description

Job Description

About Amásé Stays

Amásé Stays is a premier luxury vacation rental company. We own and operate luxury homes in both investment and rental capacity. Our property portfolio currently comprises over 35 homes located in the United States, Hawaii, the Bahamas, and Belize. We host our guests in our high-end properties across sought-after destinations. We deliver more than just stays — we craft exceptional journeys, rooted in design, personalization, and impeccable service.

This role requires a seasoned hospitality professional with strong leadership, financial acumen, and a hands on hospitality management style. The GM will collaborate closely with the CEO, Family Office leadership, and marketing team to position Amásé Stays as a premier choice in the luxury rental market.

Operations Management 

• Oversee day-to-day operations across all Amásé Stays properties. 
• Ensure properties are maintained to the highest luxury standards, including cleanliness, aesthetics, and guest readiness. 
• Manage vendor and contractor relationships (housekeeping, maintenance, landscaping, concierge, etc.). 
• Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency. 
• Monitor compliance with safety, legal, and local regulatory requirements. 

Guest Experience & Service Excellence 

• Ensure every guest enjoys a world-class experience aligned with the Amásé Stays luxury brand. 
• Respond promptly and effectively to guest needs, feedback, and escalations. 
• Oversee concierge-level services such as special requests, local recommendations, and event coordination. 
• Foster a guest-first culture among all staff and contractors. 

Financial & Business Performance 

• Monitor financial performance including occupancy, ADR (average daily rate), and RevPAR (revenue per available rental). 
• Work with leadership to set pricing strategies and maximize bookings/revenue. 
• Prepare and analyze monthly financial reports, budgets, and forecasting. 
• Ensure expense controls, vendor efficiency, and cost optimization without compromising guest experience. 

Team Leadership & Development 

• Recruit, train, and manage on-site and remote staff (operations, guest services, maintenance). 
• Provide clear direction, set performance goals, and conduct regular evaluations. 
• Build a positive, collaborative, and high-performance culture. 
• Train staff on brand standards, guest service expectations, and property care. 

Brand & Business Growth Support 

• Collaborate with marketing and broker relations teams to support events, promotions, and strategic partnerships. 
• Maintain a consistent luxury brand presence across all properties and guest touchpoints. 
• Support expansion initiatives for new properties or markets as Amásé Stays grows. 

Qualifications 

• 7+ years’ experience in hospitality management, luxury vacation rentals, boutique hotels, or resort operations. 
• Proven leadership and operational management experience in high-end hospitality. 
• Strong financial and business acumen, with experience in budgeting, forecasting, and P&L oversight. 
• Ability to manage multiple properties, staff, and vendors simultaneously. 
• Excellent communication, leadership, and conflict-resolution skills. 
• Strong organizational skills and attention to detail. 
• Flexibility to travel to Amásé Stays properties as needed. 
• Knowledge of property management systems (PMS), booking platforms (Airbnb, VRBO, direct booking), and CRM systems preferred. 

*Please send your resume with a cover letter to cwilson@jcleo.com

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