Job Description

Computer User Support Specialist

We have an opportunity for a Computer User Support Specialist to join a dynamic, fast-paced environment providing IT end user support to the Naval Aviation Enterprise and the war fighter as part of the NAVAIR Enterprise Service Desk team. Currently this is a telework eligible position; however, the government reserves the ability to return to full time on-site support requirement in the future. Candidate must be able to attend an on-site three four-week training program at NAS Pax River. Must have the ability to work a flexible schedule, which may include night shifts, weekends, and some holiday shifts. Must have a suitable workspace (home office or other quiet space) conducive to working online utilizing Navy provided equipment (computer, monitor, etc.) with Internet and phone service.

Responsibilities:

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Qualifications:

Education/Certificates: Must have a High School Diploma/ GED

Experience: One (1) - three (3) years of experience performing work related to the functions in the job description. Customer service, preferably gained within a call center-like environment Writing and verbally communicating with customers Providing IT related support or troubleshooting

Skills:

• Great customer service skills
• Excellent written and verbal communication skills

Other Requirements:

This position will require U.S. citizenship and an active DoD Secret clearance. Incumbent will be required to complete DoD Cyber Awareness training within 30 days of employment.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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