Job Description

Overview

IT Services is seeking a dynamic and experienced Change Management Lead to drive organizational transformation initiatives across the university's global network. This role will lead change management efforts for multiple critical technology implementations, ensuring successful adoption and minimal disruption to university operations. The Change Management Lead will work collaboratively across ITS teams, project teams, vendors, and university stakeholders to design and execute comprehensive change strategies that support digital transformation initiatives. This position requires expertise in managing complex organizational change in a higher education environment with multiple stakeholders, diverse communication needs, and varying levels of technical sophistication. This role requires a hybrid work schedule with a minimum of three days per week in-person at Northeastern's Boston campus.

Key Responsibilities

• Change Strategy and Planning: Develop and execute comprehensive change management strategies for multiple technology initiatives; conduct change impact assessments and stakeholder analysis; create change management roadmaps; design change readiness assessments and adoption metrics.
• Communication and Training Leadership: Partner with ITS Communications to develop multi-channel campaigns; tailor messaging for faculty, staff, students, and external partners; design and oversee training programs; develop change champions network; lead communications for enterprise platform implementations.
• Stakeholder Management: Engage senior leadership; coordinate with external vendors; coach project teams; build relationships across colleges and global campuses; facilitate workshops and focus groups.

Required Qualifications

• Minimum 5 years of experience leading organizational change initiatives in complex environments
• Proven track record with large-scale technology implementations and system migrations
• Experience with vendor management and coordinating change activities with external partners
• Background in higher education or understanding of university operations and culture
• Strong understanding of enterprise communication platforms and governance frameworks
• Experience with email marketing platforms, bulk communication tools, or marketing automation systems
• Familiarity with Microsoft 365, Salesforce, or similar enterprise platforms
• Proficient in project management methodologies and change management frameworks (e.g., ADKAR, Kotter)
• Advanced skills in Microsoft Office Suite, particularly PowerPoint, Excel, and project collaboration tools

Preferred Qualifications

• Change management certification (Prosci, ACMP, or similar)
• Experience with Salesforce Marketing Cloud, email deliverability, or marketing automation platforms
• Background in enterprise communication governance or digital marketing
• Advanced degree in Organizational Development, Communications, Business Administration, or related field

Key Projects

Bulk Email Project: Lead change management for consolidating 20+ email communication tools into a centralized enterprise platform. This addresses spam flagging, governance, segmentation processes, and tool fragmentation; includes migrating newsletters, announcements, and marketing communications while establishing governance frameworks.

Additional Technology Initiatives: Support organizational change for various enterprise system implementations, including vendor management systems and workflow automation tools.

Employment and Terms

• Position Type: 12+ Months contract with potential extensions
• Pay rate: $83/hour on W2
• Location: Hybrid - 3 days onsite in Boston campus
• Duration: 12 months; potential for extension or conversion; project-based

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