Job Description

7663 - Ellicott City - 8901 Executive Center Rd, Ellicott City, Maryland, 21043

CarMax, the way your career should be!

General Summary:

Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Principle Duties and Responsibilities:

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
• Communicating effectively both in-person and over the phone to discover the customers motivation to sell their car and follow up with customers still deciding.
• Serving as an advocate for CarMax by sharing what makes us the smart choice.
  Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
  The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
• Collecting and transcribing data in order to accurately input information for the appraisal offer.
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
• Building and maintaining strong relationships and demonstrating excellent teamwork.
• Ability to follow up and re-engage with customers to stay in continuous contact with them.
• Building and maintaining strong relationships and demonstrating excellent teamwork.

Job Specifications:

Work requires ability to:

• Deliver exceptional customer service
• Read, interpret and transcribe data in order to maintain accurate records
• Multi-task in a high energy, fast-pace work environment
• Speak and listen effectively when dealing with internal and external customers
• Complete CarMax provided training and attend scheduled meetings

Working Conditions:

• Pleasant but busy at times noisy sales floor
• Requires walking, bending or standing for extended periods of time
• Ability to work outdoors or in any inclement weather for several hours
• Flexible work hours with shifts that may include nights, weekends, holidays
• Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)
• Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is:

Commissions:

This position is eligible for commission.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commissioned are eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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